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Consumer Complaint Service
021-50880188
Customer Service Office
Ratu Plaza Office Tower, Lt.8,Jl. Jenderal Sudirman Blok Kav No.9, RT.1/RW.3,
Gelora, Kecamatan Tanah Abang, Kota Jakarta Pusat,
Daerah Khusus Ibukota Jakarta 10270.
Offline Complaint Service Hours: 09:00 – 18:00 WIB
Head Office
Sampoerna Strategic Square North Tower Lt 27,Jl. Jenderal Sudirman No.45 - 46, RT.3/RW.4,
Karet Semanggi, Kecamatan Setiabudi, Jakarta Selatan
DKI Jakarta 12930
Offline Complaint Service Hours: 09:00 – 18:00 WIB
Risk Disclaimer
- Information Technology-Based Co-Funding Services are a civil agreement between the Lender and the Loan Recipient, so that all risks arising from the agreement are fully borne by each party.
- Credit risk or default is fully borne by the Lender. No state institution or authority is responsible for this risk of default.
- The Platform with the consent of each User (Lender and/or Loan Recipient) accesses, obtains, stores, manages and/or uses the User's personal data ("Data Utilization") on or in objects, electronic devices (including smartphones or cellular telephone), hardware or software, electronic documents, applications or electronic systems belonging to the User or controlled by the User, by informing the User concerned of the purpose, limitations and mechanism for Utilizing the Data before obtaining the intended consent.
- Lenders who do not have knowledge and experience in lending and borrowing are advised not to use this service.
- Loan recipients must consider the loan interest rate and other costs according to their ability to repay the loan.
- Every fraud is recorded digitally in cyberspace and can be known to the wider public on social media.
- Users must read and understand this information before making a decision to become a Lender or Loan Recipient.
- The government, in this case the Financial Services Authority, is not responsible for any violation or non-compliance by Users, both Lenders and Loan Recipients (whether due to the User's intention or negligence) with the provisions of laws and regulations or agreements or engagements between the Provider and the Provider. Loans and/or Loan Recipients.
- Every lending and borrowing transaction and activity or implementation of an agreement regarding lending and borrowing between or involving the Platform, Lender and/or Loan Recipient must be carried out through an escrow account and virtual account as required under the Republic of Indonesia Financial Services Authority Regulation Number POJK 40/2024 concerning Information Technology-Based Co-Funding Services and violation or non-compliance with these provisions is evidence that a legal violation has occurred by the Platform so that the Platform is obliged to bear the compensation suffered by each User as a direct result of the violation of the law above without prejudice to the User’s rights who suffer losses according to the Civil Code.
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