Contact Us

Complaint Facilities/Contact Us

Call Center: 021-50880188

Consumers who wish to submit inquiries, complaints, or suggestions to KrediOne may contact our Call Center at 021-50880188. The KrediOne Call Center is available Monday – Sunday, 08:00 – 20:00 WIB.

KrediOne Email: cs@kredione.id

Consumers who wish to submit inquiries, complaints, or suggestions to KrediOne in written form may do so via email at cs@kredione.id. Email services are available Monday – Sunday, 08:00 – 20:00 WIB.

Live Chat: Via the KrediOne Application

Consumers who wish to submit inquiries, complaints, or suggestions to KrediOne in a brief written format may do so through the Live Chat feature in the KrediOne application, available Monday – Sunday, 08:00 – 20:00 WIB.

Official KrediOne Social Media

Complaint Process

Complaint Narrative

Receipt of Complaints

Consumers may submit complaints through the following channels:

Call Center

Live Chat

OJK

Social Media

AFPI

Complaint Escalation

The Complaint Handling Officer receives the complaint from the consumer and records it in the system, creates a complaint ticket, and provides an initial response and/or escalates the complaint to the relevant team (Complaint Handling Team) based on the type of complaint submitted.
The Complaint Handling Team escalates the complaint to the relevant department for further handling and resolution.
The investigation and resolution process of the consumer complaint is carried out in accordance with the applicable complaint handling SLA.
The results of the investigation and complaint resolution are returned to the Complaint Handling Team and subsequently conveyed to the Complaint Handling Officer for communication to the consumer.

Complaint Resolution Notification

The Complaint Handling Officer delivers information regarding the outcome of the complaint resolution to the consumer via KrediOne email

Monitoring

Internal:

Monthly reporting to Management
Monitoring and follow-up of SLA implementation by the relevant departments

External:

Regular reporting to OJK

Complaint Service

To submit statements, complaints, or suggestions, fill out the form below or contact us at the address or phone number above. Learn more about User Complaint Service Terms.

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recruitment@kredione.id

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Our Services

Consumer Complaint Service

021-50880188

Monday - Sunday

08:00-20:00 WIB

Head Office

Sampoerna Strategic Square North Tower Lt 27,
Jl. Jenderal Sudirman No.45 - 46, RT.3/RW.4,
Karet Semanggi, Kecamatan Setiabudi, Jakarta Selatan
DKI Jakarta 12930

Customer Service Office

Komplek Arteri Mas No 64 and 64B,
Jl. Panjang Arteri Kelapa Dua Raya No.2, RT.2/RW.2,
Kelapa Dua, Kecamatan Kebon Jeruk, Jakarta Barat
DKI Jakarta 11550

Risk Disclaimer

Information Technology-Based Co-Funding Services are a civil agreement between the Lender and the Loan Recipient, so that all risks arising from the agreement are fully borne by each party.
Credit risk or default is fully borne by the Lender. No state institution or authority is responsible for this risk of default.
The Platform with the consent of each User (Lender and/or Loan Recipient) accesses, obtains, stores, manages and/or uses the User's personal data ("Data Utilization") on or in objects, electronic devices (including smartphones or cellular telephone), hardware or software, electronic documents, applications or electronic systems belonging to the User or controlled by the User, by informing the User concerned of the purpose, limitations and mechanism for Utilizing the Data before obtaining the intended consent.
Lenders who do not have knowledge and experience in lending and borrowing are advised not to use this service.
Loan recipients must consider the loan interest rate and other costs according to their ability to repay the loan.
Every fraud is recorded digitally in cyberspace and can be known to the wider public on social media.

Users must read and understand this information before making a decision to become a Lender or Loan Recipient.
The government, in this case the Financial Services Authority, is not responsible for any violation or non-compliance by Users, both Lenders and Loan Recipients (whether due to the User's intention or negligence) with the provisions of laws and regulations or agreements or engagements between the Provider and the Provider. Loans and/or Loan Recipients.
Every lending and borrowing transaction and activity or implementation of an agreement regarding lending and borrowing between or involving the Platform, Lender and/or Loan Recipient must be carried out through an escrow account and virtual account as required under the Republic of Indonesia Financial Services Authority Regulation Number POJK 40/2024 concerning Information Technology-Based Co-Funding Services and violation or non-compliance with these provisions is evidence that a legal violation has occurred by the Platform so that the Platform is obliged to bear the compensation suffered by each User as a direct result of the violation of the law above without prejudice to the User’s rights who suffer losses according to the Civil Code.