Strengthening Collaboration with the West Nusa Tenggara OJK, KrediOne Promotes Literacy, Service Enhancement, and Consumer Protection
Ramawira14 April 2026 14.00
The commitment to building a healthy digital financial ecosystem is not only reflected through efforts to combat illegal online lending practices, but also through continuous improvements in service quality and consumer protection. This spirit became the foundation of KrediOne’s working visit to the Financial Services Authority (OJK) of West Nusa Tenggara (NTB) Province on Friday, April 10, 2026.
The visit marked a strategic step in strengthening collaboration between regulators and industry players to enhance public financial literacy, while also ensuring that digital financial services operate in a transparent, responsible, and consumer-oriented manner.
The meeting was attended by Rudi Sulistyo, Head of OJK NTB, and Yudi Tri Widodo, Analyst for Market Conduct Supervision, Education, Consumer Protection, Regional Finance, and Strategic Management Services at OJK NTB. Representing KrediOne were Oclif Ronald Elgan Mantik, Head of Finance, Accounting, & Tax, and Habriyanto Rosyidi, Public & Government Relation Manager.
During the constructive discussion, both parties highlighted the importance of strengthening public financial literacy education, improving service standards, and optimizing consumer protection mechanisms within the pindar industry.
Through this dialogue, KrediOne and OJK NTB emphasized the importance of a more human-centered approach in increasing public understanding. The focus is not only on raising awareness about the risks and impacts of illegal online lending, but also on encouraging a deeper understanding of consumer rights and obligations, including access to effective and accessible complaint channels for the public.
For your information, KrediOne currently only has an official email address at cs@kredione.id and a customer service hotline at (021) 50880188, available during working hours from 08:00 AM to 20:00 PM (WIB). For loan cancellation requests, you may contact our customer service through the email address mentioned above.
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Our Services
Consumer Complaint Service
021-50880188
Customer Service Office
Ratu Plaza Office Tower, Lt.8,Jl. Jenderal Sudirman Blok Kav No.9, RT.1/RW.3,
Gelora, Kecamatan Tanah Abang, Kota Jakarta Pusat,
Daerah Khusus Ibukota Jakarta 10270.
Offline Complaint Service Hours: 09:00 – 18:00 WIB
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Sampoerna Strategic Square North Tower Lt 27,Jl. Jenderal Sudirman No.45 - 46, RT.3/RW.4,
Karet Semanggi, Kecamatan Setiabudi, Jakarta Selatan
DKI Jakarta 12930
For the time being, the Head Office is unable to receive guest visits. For service needs and operational matters, you may visit our Operational Office.
Risk Disclaimer
- Information Technology-Based Co-Funding Services are a civil agreement between the Lender and the Loan Recipient, so that all risks arising from the agreement are fully borne by each party.
- Credit risk or default is fully borne by the Lender. No state institution or authority is responsible for this risk of default.
- The Platform with the consent of each User (Lender and/or Loan Recipient) accesses, obtains, stores, manages and/or uses the User's personal data ("Data Utilization") on or in objects, electronic devices (including smartphones or cellular telephone), hardware or software, electronic documents, applications or electronic systems belonging to the User or controlled by the User, by informing the User concerned of the purpose, limitations and mechanism for Utilizing the Data before obtaining the intended consent.
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- Loan recipients must consider the loan interest rate and other costs according to their ability to repay the loan.
- Every fraud is recorded digitally in cyberspace and can be known to the wider public on social media.
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- The government, in this case the Financial Services Authority, is not responsible for any violation or non-compliance by Users, both Lenders and Loan Recipients (whether due to the User's intention or negligence) with the provisions of laws and regulations or agreements or engagements between the Provider and the Provider. Loans and/or Loan Recipients.
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