KrediOne Attends AFPI & OJK Supervisory Dialogue, Strengthens Commitment to Collection Compliance & Consumer Protection
Ramawira15 May 2026 10.00
KrediOne participated in the Supervisory Dialogue on Strengthening Compliance in PINDAR Collection Practices organized by the Asosiasi Fintech Pendanaan Bersama Indonesia (AFPI) in collaboration with the Otoritas Jasa Keuangan (OJK) on Wednesday, May 13, 2026, at Lembaga Pengembangan Perbankan Indonesia (LPPI) Kemang, South Jakarta.
This event served as a strategic dialogue platform between regulators, associations, and industry players to strengthen governance, compliance, and more responsible collection practices within the online lending (PINDAR) industry. Through this forum, all parties jointly encouraged the creation of a healthy, transparent, and consumer-oriented digital financial ecosystem.
The event was attended by Adief Razali, Fredi Wijaya Kusuma, Entjik S. Djafar, and Yasmine M. Sembiring. Also present was Kuseryansyah.
Through its participation, Kredione continues to support stronger industry compliance and the implementation of professional, ethical, and responsible collection practices. KrediOne believes that collaboration between regulators, associations, and industry players is an important step toward building a more trustworthy and sustainable digital financial industry.
For your information, KrediOne currently only has an official email address at cs@kredione.id and a customer service hotline at (021) 50880188, available during working hours from 08:00 AM to 20:00 PM (WIB). For loan cancellation requests, you may contact our customer service through the email address mentioned above.
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Our Services
Consumer Complaint Service
021-50880188
Customer Service Office
Ratu Plaza Office Tower, Lt.8,Jl. Jenderal Sudirman Blok Kav No.9, RT.1/RW.3,
Gelora, Kecamatan Tanah Abang, Kota Jakarta Pusat,
Daerah Khusus Ibukota Jakarta 10270.
Offline Complaint Service Hours: 09:00 – 18:00 WIB
Head Office
Sampoerna Strategic Square North Tower Lt 27,Jl. Jenderal Sudirman No.45 - 46, RT.3/RW.4,
Karet Semanggi, Kecamatan Setiabudi, Jakarta Selatan
DKI Jakarta 12930
For the time being, the Head Office is unable to receive guest visits. For service needs and operational matters, you may visit our Operational Office.
Risk Disclaimer
- Information Technology-Based Co-Funding Services are a civil agreement between the Lender and the Loan Recipient, so that all risks arising from the agreement are fully borne by each party.
- Credit risk or default is fully borne by the Lender. No state institution or authority is responsible for this risk of default.
- The Platform with the consent of each User (Lender and/or Loan Recipient) accesses, obtains, stores, manages and/or uses the User's personal data ("Data Utilization") on or in objects, electronic devices (including smartphones or cellular telephone), hardware or software, electronic documents, applications or electronic systems belonging to the User or controlled by the User, by informing the User concerned of the purpose, limitations and mechanism for Utilizing the Data before obtaining the intended consent.
- Lenders who do not have knowledge and experience in lending and borrowing are advised not to use this service.
- Loan recipients must consider the loan interest rate and other costs according to their ability to repay the loan.
- Every fraud is recorded digitally in cyberspace and can be known to the wider public on social media.
- Users must read and understand this information before making a decision to become a Lender or Loan Recipient.
- The government, in this case the Financial Services Authority, is not responsible for any violation or non-compliance by Users, both Lenders and Loan Recipients (whether due to the User's intention or negligence) with the provisions of laws and regulations or agreements or engagements between the Provider and the Provider. Loans and/or Loan Recipients.
- Every lending and borrowing transaction and activity or implementation of an agreement regarding lending and borrowing between or involving the Platform, Lender and/or Loan Recipient must be carried out through an escrow account and virtual account as required under the Republic of Indonesia Financial Services Authority Regulation Number POJK 40/2024 concerning Information Technology-Based Co-Funding Services and violation or non-compliance with these provisions is evidence that a legal violation has occurred by the Platform so that the Platform is obliged to bear the compensation suffered by each User as a direct result of the violation of the law above without prejudice to the User’s rights who suffer losses according to the Civil Code.
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